CaseLogistix On-Premise Professional Services: Quick Start Program Deliverables

Anacomp follows an eight phase implementation model to ensure maximum system success. Understanding the importance of each phase and defining/assigning responsibility ensures success and maximizes efficiencies and cost savings, produces a more structured and easily reproducible solution, and ensures a successful implementation of the solution in a timely, cost-effective manner.

1. Product Training: Anacomp provides product-level training with a focus on educating your litigation support and IT teams on the functionality of the product to provide a solid foundation and context for the solution design phase.
   
   
2. Infrastructure Configuration Assessment: Anacomp provides infrastructure requirements based on your business needs and ensures that your configuration is set up correctly to maximize performance and scalability, and to avoid potential roadblocks.
   
   
3. Solution Design: Anacomp consults with your team to develop a solution design that includes reviewer workflow, exception processing, user interface, reviewer work distribution methods, coding requirements, productivity reports and administrative procedures.
   
   
4. Configuration, Installation and Testing: Anacomp works with your team or independently to configure, install and test the solution based on the design requirements produced from the solution design phase.
   
   
5. Reviewer and Litigation Support Readiness Training: Anacomp ensures that users of the solution are trained and ready to support the solutions and review documents. This is a critical component to the overall success of the solution. Anacomp will furthermore provide training documentation for future reference.
   
   
6. On-site Support: To further ensure success, Anacomp provides two days of on-site operational support to ensure the initial rollout of the solution is successful, and to resolve any usage or solution issues that may initially surface. Initial usage success and the ability to correct and resolve reported issues ensures acceptance of the new solution within the user community.
   
   
7. Post Implementation On-going Project Management: Anacomp is committed to your long term success and will assign the same project manager that managed the Quick Start service to your business. This project manager will be responsible for ensuring your on-going successful usage of the product and provides a go-to contact for your future needs in conjunction with any needed call center support.
   
   
8. Call Center Support: Our Anacomp call center is your first line of support. This team, which can be contacted via phone or email, is responsible for supporting your implementation after the Anacomp Professional Service team has completed the Quick Start service. Depending upon which support program was purchased with your software, this team can be reached on a 24x7x365 basis. The call center is responsible for answering questions, providing resolutions and keeping you aware of new releases and other Anacomp events.

For additional, optional add-ons to the Quick Start program, click here.